"My customers want a real person." Agreed. This is about the ones who never reached one.
Where your jobs fall out
Of last month's calls, how many reached a person, got a quote, and turned into a booked job? A free Job Leak Audit for plumbers, electricians, HVAC, roofing and other trades businesses. Built from public info, with a timed test call only if you say yes.
firms that tried to make contact within an hour were nearly seven times as likely to qualify a lead as those that waited another hour, across 1.25 million leads (Harvard Business Review, 2011, cross-industry)
of callers who reached a small business's voicemail hung up without leaving a message (Moneypenny small business call report)
smartphone users have called a business straight from the search results, often standing in front of the problem (Google/Ipsos click-to-call study)
The thing about missed calls
A missed call isn't a personal touch
Nobody started a trades business to sound like a call center. But the customer who rang while you were under a house didn't get a cold experience. They got no experience, and called the next name on the list.
Not a chatbot reading a script
The early ones were clunky and you could pick them in a second. A year ago we would have agreed with you. What we set up now holds a natural back-and-forth and is closer to a receptionist that never misses a call.
You stay the boss
You decide what it asks, which jobs it books, and which jobs it politely turns away. It captures the details and hands the customer to you when a real conversation is needed.
What you get
- A map of how a customer reaches you: phone, website form, Google Business Profile, Facebook, and what happens when you can't pick up or it's after hours
- Whether your website, Google listing and directory pages agree on your services, service area, hours and phone number
- What Google and AI tools say right now when someone nearby asks for your trade, and whether you show up at all
- A short list of where calls, quotes and follow-ups are most likely leaking, in plain English
- Optional: one consented, timed test call to your business number, the way a customer would, with what happened
Why it's free
Once owners see where the jobs are going, some ask us to help fix it. Most grab it and go, and that's fine. The audit is yours either way.
If the audit shows an AI receptionist wouldn't help your business, we'll say so. And if we email you after and it's not for you, one click and we'll stop.